MoonWlkr Return Policy: Hassle-Free Returns for Your Peace of Mind
At MoonWlkr, we understand that sometimes a product may not meet your expectations, and we want to make the return process as easy and convenient as possible for our valued customers. To ensure a smooth return experience, please familiarize yourself with our return policy guidelines outlined below:
Return Eligibility Criteria
To be eligible for a return or refund, all items must meet the following conditions:
- Products must be unused, unopened, and in the same condition as when received.
- Items must be returned in their original packaging.
- You must contact our customer service team to request a return authorization before sending any item back.
- The return request must be initiated within 30 days of the delivery date.
- Please retain your packing invoice or proof of purchase for verification.
- Items purchased during promotional sales may not be eligible for return.
Initiating a Return
To start the return process, you have two convenient options:
- Fill out our Contact Form on our website.
- Send us an email directly to support@moonwlkr.com.
Return Authorization
Once you have submitted your return request, our customer support team will review your case. If your return is accepted, you will receive a return shipping label along with detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted. You have 14 days from the date your return label is issued to ship your items back to us.
Return Received
Once we have received the returned order and it is inspected by quality control, we can initiate a refund. Please allow up to 10 business days for receipt and inspection. Please note that refunds will only include products returned unless otherwise stated by our support team. We do not refund original shipping costs.
Contact Us
If you have any questions or concerns regarding the return process or eligibility criteria, please do not hesitate to reach out to us at support@moonwlkr.com. Our dedicated customer support team is here to assist you and ensure that your return experience is seamless and stress-free.
At MoonWlkr, we value your satisfaction and strive to provide exceptional customer service at every step of your shopping journey. Thank you for choosing MoonWlkr - where quality and customer satisfaction are our top priorities.
For more information, visit our official store.